Help & FAQs
- I am unable to register
- I have forgotten my password.
- I am having problems playing your games – what can I do to prevent this?
- What software do I need installed to play your games?
- What Are Your Minimum Computer Requirements?
- What are virtual credits?
- How much are virtual credits worth and can I buy and withdraw them?
- How do I get virtual credits?
- What can I spend my virtual credits on?
I am unable to register
Using the details provided on registration we validate the identity of all registrants to ensure users are aged 21 and over as per our responsible gaming policy. We do not allow users to register unless they are at least 21 years old.
If you are over 21 but we are unable to confirm your identity using the details provided we cannot proceed with your registration. Please check these details and try again.
I have forgotten my password.
If you have forgotten the password for your account, this can be requested using this link and sent to you via email to the address registered on your account.
I am having problems playing your games – what can I do to prevent this?
Please avoid downloading large amounts of data while playing our games e.g. music/video files. This can take up a large percentage of your internet bandwidth and therefore reduce the quality of your connection to our games Lobby.
Although you may be able to access other sites or web-based applications without any problems, you may still experience issues with our games, as they require a constant exchange of data, as opposed to a single transmission of data, which is used to view a webpage for example.
If you are using a mobile broadband device to play our games, you may want to consider upgrading to a stable broadband connection (a physical cable connection is preferable).
What software do I need installed to play your games?
All of our games require Adobe's Flash Player which can be downloaded for free Here.
What Are Your Minimum Computer Requirements?
Personal Computers (PC):
Windows XP, Vista, 7
- 1GHz Processor
- 500MB RAM
- 1024x768 Screen resolution
- Broadband Internet connection
- Browser: Internet Explorer 7, Firefox, Google Chrome, Opera or Safari Apple Macintosh (Mac):
Please note that due to compatibility issues with Adobe Flash software and Apple hardware, we can't guarantee the stability of our games when using an Apple Mac.
What are virtual credits?
Virtual Credits are a non-cash value form of currency that allow you to experience online gaming with Live! Online Casino. You can use virtual currency in our instant play.
How much are virtual credits worth and can I buy and withdraw them?
Virtual credits hold no cash value. They cannot be purchased. To qualify for additional virtual credits please review the terms of our current promotions page for more information. As they hold no cash value virtual credits can never be withdrawn.
How do I get virtual credits?
By registering with Live! Online Casino you automatically qualify for virtual credits. As an existing player you’ll also often qualify for additional credits. Daily Virtual Credit bonuses are added to your account instantly the first time you sign into Live! Online Casino each day. Further details are available via our promotions page, which may change from time to time.
What can I spend my virtual credits on?
You cannot use your virtual credits to purchase goods. Virtual credits can only be spent on instant play games at Live! Online Casino.